Privacy Policy
Last updated: June 2025
This Privacy Policy explains how Monumental Additions Ltd (“we”, “our”, or “us”) collects, uses, and protects any personal data provided when you use our website or services.
Who We Are
Monumental Additions Ltd
The Barn, Golden Barn, Henfield, BN5 9DP, United Kingdom
Email: sales@monadd.co.uk
What Information We Collect
We may collect and process the following data:
- Business contact details (name, email address, phone number)
- Billing and shipping information
- Order history and product preferences
- Technical data (IP address, browser type, time zone) via analytics tools
- Correspondence you send to us via email or contact forms
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Respond to your enquiries
- Send relevant updates about our products and services
- Comply with legal and tax obligations
- Improve our website and customer experience
Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract: to fulfil orders and provide services
- Legitimate Interests: to market relevant products and manage our business operations
- Consent: where you opt in to receive marketing emails
- Legal Obligation: to comply with applicable laws and HMRC requirements
Cookies & Analytics
Our website uses cookies and Google Analytics to improve functionality and understand user behaviour. You can manage your cookie preferences through your browser settings.
Sharing Your Data
We do not sell your data. We may share it with trusted third parties including:
- Payment processors (e.g., Stripe, PayPal)
- Delivery partners and couriers
- Professional service providers (accountants, legal advisers)
- Website hosting and analytics providers
How Long We Keep Your Data
We retain data for as long as necessary to fulfil the purposes outlined in this policy, including legal and tax record-keeping requirements (typically 6 years for order data).
Your Rights
You have the right to:
- Access your data
- Request correction of incorrect data
- Request deletion of your data
- Withdraw consent (where applicable)
- Object to processing under certain circumstances
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
Security
We are committed to keeping your data secure and have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
This policy may be updated periodically to reflect changes in regulations or business practices.